BearCom is a leading provider of high-performance wireless communication solutions. With over 40 years of experience, BearCom serves clients worldwide, including leading airlines, manufacturing plants, public safety agencies, and more.
BearCom Toronto, as the Canadian hub, facilitates the seamless management of Canadian radio and accessory stock and underscores BearCom’s commitment to keeping clients connected everywhere all the time. Visit www.bearcom.com to learn more.
Bearcom Toronto, like many other dealers, faced challenges in keeping their customers supplied with accessories in the post-pandemic supply chain management landscape. The situation was complicated by OEM backorders, resulting in potential customers waiting for up to 16 weeks for accessories. Dealers had to make decisions on whether to send a partial order, sell only part of the order, or hope that the customer would return for accessories later. While some dealers sought aftermarket solutions, they encountered challenges in determining the reliability, availability, and quality match of the aftermarket solutions with the radios they were selling to their customers.
Ms. Russo, the Account Executive representing West Toronto, proactively found customer-focused solutions rather than being held back by backorders. She chose OEM equivalent accessories, particularly Impact Radio Accessories, known for their quality, availability, and competitive pricing, to ensure a smooth experience for her customers.
The primary charger customer base for Ms. Russo included industries such as construction, property
management, security, manufacturing, community healthcare, and not-for-profit organizations. Even when OEM chargers were available for these verticals, she recommended Impact chargers to her customers for various reasons. In addition to being competitively priced, Impact chargers were readily available, avoiding sending orders split, and had interchangeable cups for customers needing a mix of radio types. Impact’s dedicated customer service team also helped her whenever customers made last-minute changes, keeping her customers happy.
Construction/Manufacturing Industry: Impact chargers are highly adaptable and durable, making them ideal for construction environments where ruggedness and versatility are paramount. The chargers can withstand demanding conditions and provide additional USB charging for the additional devices that come with a construction site.
Property Management: Property management companies often require efficient communication solutions to coordinate operations across multiple properties. Impact chargers are not only universal but compact, smaller than most OEM chargers by 30%.
Security Services: Reliability and rapid response are crucial in the security sector. Impact chargers assure security personnel that their radio batteries will charge, with or without the radios attached.
Emergency Services and Healthcare: These organizations rely on effective communication systems to coordinate responses and provide critical care. Impact chargers offer reliable, compact solutions, and vehicle mounts are available.
92% of BearCom Canada orders over the last two years were filled immediately.
Ms.Russo was highly satisfied with her experience working with Impact Radio Accessories andstrongly recommends Impact’s accessories to other dealers and colleagues. She emphasizedthe ease of collaboration, the quality of products, and the supportive team as key strengths.Impact Radio Accessories played a crucial role in addressing BearCom Toronto’s challenges insourcing chargers and other accessories during OEM supply chain disruptions. By providing high-quality, adaptable, and competitively priced alternatives to OEM chargers, Impact supportsaccount executives’ sales goals.
Category: Case Studies, Chargers
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